Operator / Partner Responsibility

Operator & Partner Responsibility Policy – BookBir Website & Mobile Application

Effective Date: 18 July 2026

Last Updated: 18 July 2026

Introduction

Welcome to BookBir, your trusted local booking platform for Bir Billing, Himachal Pradesh.

This Operator & Partner Responsibility Policy applies to:

The BookBir website (www.bookbir.com)
The BirBooking website (www.birbooking.com)
The BookBir Android Application
The BookBir Progressive Web App (PWA)
Bookings made through WhatsApp, telephone, email, or any other official BookBir communication channel.

BookBir operates as an online platform that connects travelers with independent local businesses and service providers (“Operators” or “Partners”) offering tourism-related services.

This Policy explains the respective responsibilities of BookBir, our Operators, and our customers.

Nature of the Relationship

BookBir is an independent booking and facilitation platform.

BookBir is not the owner, operator, employer, manager, franchisee, representative, or agent of the businesses listed on our platform unless expressly stated otherwise.

Each Operator remains an independent business responsible for its own operations, services, employees, equipment, pricing, and legal compliance.

Nothing contained in this Policy shall be interpreted as creating a partnership, joint venture, employment relationship, or agency relationship between BookBir and any listed Operator.

Role of BookBir

BookBir’s responsibilities are limited to:

Providing an online platform for discovering local services.
Displaying information supplied by Operators.
Assisting customers with enquiries.
Facilitating bookings and communications.
Collecting booking requests and, where applicable, payments.
Providing customer support relating to the booking process.
Promoting local tourism businesses.

BookBir does not directly operate, supervise, or control the services offered by independent Operators.

Independent Operators

Services available through BookBir may include, but are not limited to:

Paragliding
Hotels
Homestays
Hostels
Camping
Trekking
Taxi Services
Bike & Scooty Rentals
Tour Packages
Adventure Activities
Local Experiences
Restaurants & Cafés
Photography Services
Event Services
Other tourism-related services

Each Operator independently determines:

Pricing
Availability
Service standards
Business hours
Booking conditions
Safety procedures
Operational decisions

Operator Responsibilities

Every Operator is solely responsible for the services they provide.

This includes responsibility for:

Service quality.
Customer experience.
Safety procedures.
Staff conduct.
Professional competence.
Licences and registrations.
Insurance (where applicable).
Equipment maintenance.
Vehicle maintenance.
Property maintenance.
Hygiene standards.
Legal compliance.
Environmental compliance.
Consumer protection obligations.

Operators are solely responsible for ensuring that their services comply with applicable Indian laws, local regulations, and industry standards.

Adventure Activity Operators

Operators conducting adventure activities including, but not limited to:

Paragliding
Trekking
Camping
Hiking
Adventure Tours

are solely responsible for:

Pilot certifications.
Guide qualifications.
Safety equipment.
Equipment inspections.
Weather assessments.
Flight decisions.
Participant briefings.
Emergency procedures.
Compliance with aviation, tourism, and adventure activity regulations.

BookBir does not supervise or monitor the operation of these activities.

Accommodation Partners

Hotels, Homestays, Camps, Hostels, and other accommodation providers listed on BookBir are solely responsible for:

Room availability.
Property maintenance.
Cleanliness.
Hygiene.
Security.
Guest services.
Check-in and check-out procedures.
Facilities and amenities.
Compliance with applicable hospitality regulations.

BookBir is not responsible for the day-to-day operation of accommodation providers.

Transport & Rental Providers

Taxi operators, vehicle rental providers, bike rental providers, scooty rental providers, and other transportation partners are solely responsible for:

Vehicle condition.
Insurance.
Registration.
Driver licensing.
Vehicle maintenance.
Roadworthiness.
Compliance with transport regulations.

BookBir does not inspect or maintain vehicles listed on the platform.

Customer Acknowledgement

By making a booking through BookBir, you acknowledge that:

You are entering into a booking arrangement with an independent Operator.
The booked service will be provided by the Operator.
BookBir acts solely as an intermediary facilitating the booking.
Operational control of the booked service remains entirely with the Operator.

Verification of Operators

BookBir makes reasonable efforts to work with genuine and reputable local businesses.

This may include verification of information such as:

Business identity.
Contact details.
Government registrations (where applicable).
Licences (where applicable).
Local presence.

However, verification by BookBir does not constitute:

Certification.
Accreditation.
Safety approval.
Quality guarantee.
Legal endorsement.
Continuous monitoring.

Customers should exercise their own judgment before making bookings.

Customer Responsibilities

Customers are responsible for:

Providing accurate booking information.
Reading operator-specific terms and conditions.
Following safety instructions.
Arriving on time.
Carrying required identification.
Assessing their own medical fitness.
Respecting local laws and communities.
Following operator rules.

Complaints & Disputes

If a customer experiences a service-related issue, they should first contact the Operator directly.

BookBir may, at its sole discretion, assist in facilitating communication between the customer and the Operator.

However, BookBir:

Does not guarantee resolution.
Does not act as an arbitrator.
Does not replace the Operator’s responsibility.
Is not obligated to compensate either party.

The ultimate responsibility for resolving service-related disputes remains with the Operator and the customer.

Limitation of Responsibility

To the fullest extent permitted by applicable law, BookBir shall not be responsible or liable for:

Personal injury.
Illness.
Death.
Property damage.
Theft.
Lost belongings.
Delays.
Service interruptions.
Booking cancellations.
Weather-related cancellations.
Equipment failure.
Pilot decisions.
Guide decisions.
Accommodation issues.
Vehicle breakdowns.
Food quality.
Customer dissatisfaction.
Acts or omissions of Operators.
Financial loss arising from Operator services.

BookBir’s responsibility is limited to providing the booking platform and facilitating communication where reasonably possible.

No Guarantee

BookBir does not guarantee:

Service quality.
Availability.
Safety.
Weather conditions.
Pricing.
Customer satisfaction.
Continuous availability of Operators.
Suitability of any service for a particular purpose.

Listings are provided for informational and booking purposes only.

Indemnification

You agree to indemnify, defend, and hold harmless BookBir, its owners, employees, affiliates, contractors, and representatives from any claims, liabilities, losses, damages, legal costs, or expenses arising from:

Your participation in any booked activity.
Your interaction with any Operator.
Your breach of applicable laws.
Your violation of BookBir policies.
Disputes between you and any Operator.

Policy Updates

BookBir reserves the right to modify or update this Operator & Partner Responsibility Policy at any time.

Updated versions will be published on this page with a revised Last Updated date.

Continued use of the BookBir Services after changes constitutes acceptance of the revised Policy.

Contact Information

BookBir

Website: www.bookbir.com

Alternative Website: www.birbooking.com

Email: support@bookbir.com

Phone & WhatsApp: +91 62307 48100

Location: Bir Billing, Kangra, Himachal Pradesh, India

Acceptance

By using the BookBir website, BirBooking website, BookBir Android Application, BookBir Progressive Web App (PWA), or by making a booking through any official BookBir communication channel, you acknowledge and agree that:

You have read and understood this Operator & Partner Responsibility Policy.
You understand that BookBir is an independent booking platform connecting customers with third-party Operators.
You acknowledge that all listed Operators are independent businesses responsible for their own services, operations, safety standards, pricing, and legal compliance.
You understand that BookBir does not own, operate, supervise, or control the services provided by independent Operators.
You agree to communicate directly with the Operator regarding service delivery and operational matters, while recognizing that BookBir may assist with coordination where reasonably possible.

BookBir
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