Refund & Cancellation Policy

Refund & Cancellation Policy – BookBir.com

Effective Date: [April 2026]

1. Overview

At BookBir.com – Your one-stop booking platform for Bir-Billing, we aim to provide a smooth and transparent booking experience while balancing operational commitments and customer satisfaction.

As many of our activities—especially paragliding—are weather-dependent and operationally sensitive, this policy outlines how cancellations and refunds are handled fairly.

2. Customer Cancellations

2.1 More than 48 Hours Before Activity

• Eligible for partial refund (up to 70%)
• Remaining amount covers:
  • Booking coordination
  • Payment gateway charges
  • Slot reservation costs

2.2 24 to 48 Hours Before Activity

• Eligible for up to 50% refund

2.3 Less than 24 Hours Before Activity

• No refund applicable

This is due to confirmed operator scheduling and blocked inventory.

3. No-Show & Late Arrival

• Failure to arrive on time will be treated as a No-Show
• No-shows are non-refundable
• Late arrivals may:
  • Miss their slot
  • Be accommodated only if feasible (not guaranteed)

4. Weather-Related Cancellations (Key Section)

Bir-Billing paragliding depends heavily on wind and weather conditions.

4.1 If Activity is Cancelled by Operator (Safety Reasons)

Customer will be offered:

• ✅ Rescheduling (Preferred Option)
• OR
• 💰 Refund after minimal operational deductions

4.2 Refund Structure for Weather Cases

• If no service is delivered → High refund (80–90%)
• If partial arrangements are made → Partial refund after deductions

Deductions may include:

• Pilot/slot reservation
• Transport/logistics (if arranged)
• Platform fees

4.3 If Customer Declines Rescheduling

• Refund will still be processed as per above terms
• Full refund is not guaranteed due to blocked slots and operator commitments

5. Operator Cancellation (Non-Weather)

If the operator cancels due to:

• Technical issues
• Operational constraints

Customer will receive:

• Full rescheduling option
• OR fair refund based on service stage

6. Personal Reasons (No Refund Cases)

No refund will be issued if:

• Customer chooses not to participate after arrival
• Fear of heights or change of mind
• Medical conditions not disclosed earlier
• Minor delays or waiting time

7. Partial Service Usage

If any part of the service has been initiated (such as):

• Slot confirmation
• Pilot assignment
• Transportation arranged
• Safety briefing

Refunds will be adjusted accordingly, and full refund may not be possible.

8. Processing of Refunds

• Refunds (if applicable) are processed within 5–10 working days
• Amount is credited to original payment method
• Payment gateway charges are non-refundable

9. Force Majeure

In case of events beyond control (weather disruptions, roadblocks, government restrictions):

• Rescheduling support will be provided
• Refunds will follow standard policy terms

10. Fair Use & Dispute Handling

• All refund decisions are made fairly and transparently
• We aim to resolve issues amicably
• Final decisions will consider:
  • Operator policies
  • Service stage
  • Actual costs incurred

11. Policy Acceptance

By booking with BookBir.com, you confirm that:

• You have read and understood this policy
• You agree to the above terms
• You understand the nature of weather-dependent activities

12. Contact Us

• 🌐 Website: BookBir.com
• 📧 Email: support@bookbir.com
• 📞 Phone:62307-48100
• 📍 Location: Bir-Billing, Himachal Pradesh

BookBir.com – Fair Policies. Honest Experiences. Trusted Travel.