Refund & Cancellation Policy – BookBir Website & Mobile Application
Effective Date: 18 July 2026
Last Updated: 18 July 2026
Overview
Welcome to BookBir, your trusted local booking platform for Bir Billing, Himachal Pradesh.
This Refund & Cancellation Policy applies to:
- The BookBir website (www.bookbir.com)
- The BirBooking website (www.birbooking.com)
- The BookBir Android Application
- The BookBir Progressive Web App (PWA)
- Bookings made through WhatsApp, telephone, email, or any other official BookBir communication channel.
As BookBir works with independent third-party service providers, cancellation and refund decisions may vary depending on the type of service booked, the partner’s cancellation policy, and the stage of the booking.
By making a booking through BookBir, you agree to this Refund & Cancellation Policy.
Cancellation by Customer
Customers may request cancellation of their booking at any time before the scheduled service.
Refund eligibility, if any, will depend on factors including:
- Time remaining before the scheduled service.
- The cancellation policy of the respective partner.
- Whether the booking has already been confirmed.
- Costs already incurred by BookBir or the partner.
- Payment gateway charges.
- Reservation or administrative charges.
- Confirmation Deposit (where applicable).
Cancellation requests made closer to the scheduled service may result in reduced or no refund, depending on the applicable cancellation policy.
Accommodation Booking & Confirmation Deposit
Certain accommodation bookings, including hotels, homestays, camps, guest houses, hostels, villas, and similar properties, may require a Confirmation Deposit to secure the reservation.
The Confirmation Deposit is collected solely to reserve the selected accommodation and demonstrate the customer’s commitment to the booking.
Flexible Cancellation
Where a property is marked with a Flexible Cancellation policy:
- Customers may cancel their booking free of charge up to 7 days before the scheduled check-in date.
- If the booking is cancelled within 7 days of check-in, the Confirmation Deposit becomes non-refundable.
- The non-refundable Confirmation Deposit may be transferred to the partner property as compensation for reserving the accommodation and the potential loss of alternative bookings.
- The remaining booking balance, where applicable, shall normally be payable directly to the property during check-in unless otherwise communicated.
Property-Specific Cancellation Policies
Some partner properties may have different cancellation policies due to:
- Peak tourist seasons
- Public holidays
- Festivals and special events
- Group reservations
- Long-stay bookings
- Other operational requirements
Where applicable, the property’s specific cancellation policy will be clearly communicated before the booking is confirmed and shall take precedence over the standard Flexible Cancellation policy.
Non-Refundable Amounts
Where applicable, the following amounts may not be refundable:
- Confirmation Deposits that become non-refundable under the applicable cancellation policy.
- Payment gateway charges.
- Convenience or platform fees.
- Administrative or booking charges.
- Reservation or slot-blocking charges.
- Costs already paid to the service provider.
These deductions help recover operational expenses and commitments already incurred while processing the booking.
Cancellation by the Partner
If a partner cancels a booking due to:
- Operational reasons,
- Technical issues,
- Equipment unavailability,
- Staff availability,
- Safety concerns,
- Property maintenance,
- Overbooking,
- Other valid operational circumstances,
BookBir will, where reasonably possible:
- Assist in arranging an alternative booking,
- Offer rescheduling, or
- Facilitate a refund in accordance with the partner’s cancellation policy and the actual stage of the booking.
Weather-Dependent Activities
Certain activities offered through BookBir, including paragliding, trekking, camping, and other outdoor experiences, are highly dependent on weather and environmental conditions.
If an activity is cancelled or postponed due to:
- Strong winds,
- Rain,
- Poor visibility,
- Government safety advisories,
- Natural events,
- Any other safety-related reason,
BookBir will make reasonable efforts to assist customers with:
- Rescheduling the activity to another suitable date or time, or
- Processing a refund in accordance with the operator’s cancellation policy and any costs already incurred.
For safety reasons, the operator’s decision regarding weather-related cancellations shall be final.
No-Show & Late Arrival
Customers are responsible for arriving at the designated meeting point or accommodation at the scheduled reporting or check-in time.
Failure to arrive on time may result in:
- Loss of the reserved booking,
- Cancellation of the reservation,
- Refusal of service by the partner.
Refunds are generally not available for:
- No-shows,
- Missed reporting or check-in times,
- Failure to present required identification or documents,
- Failure to meet partner eligibility or safety requirements.
Customer-Initiated Non-Participation
Refunds are generally not available where a customer chooses not to participate after the booked service has commenced or where participation becomes impossible due to circumstances within the customer’s control.
Examples include:
- Change of mind.
- Personal schedule changes.
- Fear of heights.
- Failure to follow operator instructions.
- Undisclosed medical conditions.
- Failure to satisfy safety requirements.
Partial Use of Services
If any part of the booked service has already been delivered, including but not limited to:
- Booking confirmation,
- Reservation of accommodation or activity slots,
- Operator assignment,
- Pilot or guide allocation,
- Transportation arrangements,
- Safety briefing,
- Check-in procedures,
refund eligibility may be reduced or no longer available depending on the services already provided.
Refund Processing
Where a refund is approved:
- Refunds are generally processed within 5 to 10 business days, although actual processing times may vary depending on the payment provider or banking institution.
- Refunds will normally be credited to the original payment method unless otherwise agreed.
- Processing delays outside BookBir’s control may occur.
Force Majeure
BookBir and its partner businesses shall not be responsible for cancellations, delays, or interruptions caused by circumstances beyond their reasonable control, including but not limited to:
- Natural disasters,
- Landslides,
- Floods,
- Earthquakes,
- Severe weather,
- Government restrictions,
- Public health emergencies,
- Civil unrest,
- Road closures,
- Technical failures,
- Power outages.
Where reasonably possible, BookBir will assist customers with rescheduling or alternative arrangements.
Disputes & Refund Requests
If you believe you are entitled to a refund, please contact BookBir as soon as reasonably possible.
Each request will be reviewed individually, taking into account:
- The applicable partner’s cancellation policy,
- The stage of the booking,
- Actual costs incurred,
- Supporting documentation,
- Applicable laws.
BookBir aims to resolve refund-related concerns fairly, transparently, and in good faith.
Changes to this Policy
BookBir reserves the right to modify or update this Refund & Cancellation Policy at any time.
Updated versions will be published on this page with a revised Effective Date.
Continued use of the BookBir website, Android Application, Progressive Web App (PWA), or any other BookBir Service constitutes acceptance of the revised policy.
Contact Us
BookBir
Website: www.bookbir.com
Alternative Website: www.birbooking.com
Email: support@bookbir.com
Phone & WhatsApp: +91 62307 48100
Location: Bir Billing, Kangra, Himachal Pradesh, India
Acceptance
By making a booking through the BookBir website, BirBooking website, BookBir Android Application, BookBir Progressive Web App (PWA), WhatsApp, telephone, email, or any other official BookBir communication channel, you acknowledge and agree that:
- You have read and understood this Refund & Cancellation Policy.
- You agree to the terms outlined in this policy.
- You understand that many services offered through BookBir are provided by independent third-party partners and may be subject to their individual cancellation and refund policies.
- You understand that certain accommodation bookings may require a Confirmation Deposit, and that cancellation rights will be governed by the applicable cancellation policy communicated before the booking is confirmed.
- You understand that outdoor and adventure activities may be affected by weather, safety considerations, or operational requirements, and that refunds or rescheduling will be handled in accordance with this policy and the applicable partner’s terms.